Messy Posted January 14, 2020 Report Share Posted January 14, 2020 Hi everyone, 1.1.9 installed and activated. Downloaded 1.1.11 from my account and the update installer will not recognise my email address, I am now stuck on the purchase validation page. Tried the original 1.1.9 installer and that's now the same, so if anything happens to my current install it looks like I won't be able to reinstall the TBM. I have raised a support ticket and quoted my order number but still waiting for a reply. Tried installing as Admin, virus and firewall of, booted into safe mode, nothing works. Is there something I've missed ? Quote Link to comment Share on other sites More sharing options...
Goran_M Posted January 14, 2020 Report Share Posted January 14, 2020 Can you post a screenshot of what you are seeing? Quote Link to comment Share on other sites More sharing options...
Messy Posted January 14, 2020 Author Report Share Posted January 14, 2020 Hi Goran Thankyou for replying so quickly. I'm not very pc savvy so I hope I have done this right. Quote Link to comment Share on other sites More sharing options...
Goran_M Posted January 15, 2020 Report Share Posted January 15, 2020 That’s what I thought you were seeing. Please change your Windows UI scaling to 100%. Your password field is hidden due to the larger scaling. Quote Link to comment Share on other sites More sharing options...
Messy Posted January 15, 2020 Author Report Share Posted January 15, 2020 Hi Goran, wow what a simple solution. It worked a treat. Big thankyou to you and Cameron. Quote Link to comment Share on other sites More sharing options...
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