nico737200 Posted August 6, 2019 Report Share Posted August 6, 2019 Hi all Last friday i purchased the tbm 900. When i put my email and password it says “machine ID locked”. Since i bought it , i couldn’t use it. I send a ticket to x aviation but i have no response. Do you bave any idea how can i solve this? thks! nico Quote Link to comment Share on other sites More sharing options...
Goran_M Posted August 6, 2019 Report Share Posted August 6, 2019 (edited) It appears you previously used the IXEG 737 which you did not own. The person (or you) who owned that product then de-authorized your machine over time and this has locked the computer out for good. This is a big reason why you should never use a friends account to have products you do not legally own. They have the power to ban your computer from the system forever, even if you use a new user login. This is the reason we see the support ticket under your "friends" name instead of your name. Edited August 6, 2019 by Goran_M Quote Link to comment Share on other sites More sharing options...
nico737200 Posted August 6, 2019 Author Report Share Posted August 6, 2019 (edited) Hello Goran Thank you very much for your quick response. I think there is a misunderstanding here. a) I never used or bought the 737 IXEG. b) I never used a friend's account to buy anything. c) Indeed my friend bought the TBM but it didn't work, because he couldn't activate it. Since he is an 85-year-old person (that is why you have the ticket in his name) I thought that he had done something wrong with the purchase, and I bought it with my user. It means that we have purchased the product twice without being able to use it. How can i solve this? Thks again Goran for your help. Kind Regards Edited August 6, 2019 by nico737200 Quote Link to comment Share on other sites More sharing options...
Goran_M Posted August 6, 2019 Report Share Posted August 6, 2019 This looks like it's a very complicated situation. You'll need to contact X-Aviation support and detail absolutely everything that happened, and hopefully this can all get straightened out. Please only send 1 support request, as sending in more than one will reset the support ticket. Quote Link to comment Share on other sites More sharing options...
nico737200 Posted August 6, 2019 Author Report Share Posted August 6, 2019 Thank you again Goran for your response and interest in this issue. Yes i know is a complícated situation since the person is 85 years Old and obviusly this is the only hobbie that he has and he has no ability with computer (This is why I bought the product since I assumed that he had made something wrong with the purchase) Since friday we have no feedback from X Aviation and thats the reason why im writing here. Do you have another mail or contacto person ? thanks again Goran. Quote Link to comment Share on other sites More sharing options...
Goran_M Posted August 7, 2019 Report Share Posted August 7, 2019 Best option is to just send in a support request through the contact section on x-aviation.com. I don't know what the outcome will be, as I don't do activation support. But like I said, just make sure you include as much detail as possible into what happened. Quote Link to comment Share on other sites More sharing options...
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