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IXEG 737 classic. I can not use it - Machine ID locked

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Hello,

I have a problem.
I have recently purchased the IXEG 737 Classic and installed it directly.
I wanted to activate the aircraft in the Xplane with the help of my email address and my password, I got the following error
Error: Machine ID locked
please contact support@x-aviation.com

The Support of X-Aviation do not answer me.

Please he lp
I finally want to use it

best regards

Christian O. (Daiobi)

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Machine ID locking is the result of you locking your own machine.

As is specified in the screen, once you de-authorize a machine and confirm it by typing 'FREEZE', a machine cannot be re-activated.

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