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heine19

X-Aviation Customer Support???

6 posts in this topic

Has anyone else had problems with this company being non-responsive? I purchased a couple products from them and had a hard drive fail. Now I'm trying to re-download what I purchased and their site doesn't allow it. They also won't respond to my emails. I JUST WANT WHAT I PAID FOR. I'd like to keep purchasing from them in the future, but if this is how customers are treated I'll probably think twice about spending more money there.

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Downloads are unlimited, so if you want what you paid for you can download it.

The exception to the rule would be RealScenery products, which do not come with a free re-download.

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Yes, I ordered Phoenix and Arizona. What is the reasoning for this rule? I paid for the product but had a problem with my computer. I'm just trying to recover what I already bought. Thanks :-)

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2 hours ago, heine19 said:

Yes, I ordered Phoenix and Arizona. What is the reasoning for this rule? I paid for the product but had a problem with my computer. I'm just trying to recover what I already bought. Thanks :-)

Huge data size for terrain packages.

Tens of Gigabytes vs Hundreds of Megabytes.

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Since HDD's are so cheap, no excuse not to have backups.

Sent from my Swift 2 Plus using Tapatalk

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I'd be willing to pay a few bucks for a download fee. But I still don't think its fair to have to re-buy $50 worth of scenery just to be able to re-download it.

"No excuse to not have backups"? Accidents happen. That doesn't justify making me re-buy either.

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